Cracking the code to customer loyalty: Shawn Moon

CRACKING THE CODE TO CUSTOMER LOYALTY

Join Shawn Moon, Wall Street Journal best-selling author of the book Leading Loyalty, as he shares how leaders can empower frontline employees to increase customer loyalty, using the principles of empathy, responsibility, and generosity.

 

Guest Bio:

Shawn Moon served as FranklinCovey’s Executive Vice President, where he had responsibility for all of FranklinCovey’s director operations, including the company’s North American operations, UK, Japan, Australia offices, as well as the U.S. Government Services group.  He also led the company’s Execution, Speed of Trust, Customer Loyalty, and Sales Performance Practices.  He is the author or co-author of several books, including The Ultimate Competitive Advantage , Talent Unleashed, and Leading Loyalty: Cracking The Code To Customer Devotion  

Follow Shawn on Twitter – Like Shawn on Facebook – Connect with Shawn on LinkedIn

 

Additional Resources:

Fight Apathy and Earn Customer Loyalty: Find empathy with customers, or they will find it somewhere else.

Use this tool to rate your ability to inspire loyalty with others.

___________________

Engage your team to win the heart of every customer with Leading Customer Loyalty. Register for a complimentary webcast today and learn how companies get their frontline teams to act in a way that builds customer loyalty and drives faster growth.

 

About the Author

Scott Miller

Scott Miller is a 23-year associate of FranklinCovey and serves as the executive vice president of thought leadership. Scott hosts multiple podcasts including FranklinCovey’s On Leadership and Great Life, Great Career. Additionally, Scott is the author of the multi-week Amazon #1 New Release: Management Mess to Leadership Success: 30 Challenges to Become the Leader You Would Follow. Scott authors a weekly leadership column for Inc.com and is a frequent contributor for Thrive Global. Previously Scott worked for the Disney Development Company, having grown up in Central Florida, and currently lives in Salt Lake City, Utah, with his wife and three sons.

Follow on Twitter Follow on Linkedin Visit Website More Content by Scott Miller
Previous Article
Lead with candor, competence, and coaching in tough time with Dr. Marshall Goldsmith
Lead with candor, competence, and coaching in tough time with Dr. Marshall Goldsmith

Dr. Marshall Goldsmith shares about the challenges we face in today’s world and what leaders can do to help...

Next Video
Align Actions With The Wildly Important Goals
Align Actions With The Wildly Important Goals

Leaders must set vision and strategy and determine what people must do differently to execute on that visio...

7 Ways to Be More Proactive

Download Guide